Summary

The article discusses the limitations of staff augmentation in addressing ERP capacity issues and presents co-managed IT as a more effective solution. It highlights the need for a change in workflow and accountability within IT teams.

Key Points

• Staff augmentation has been a traditional solution for ERP capacity challenges for decades.
• Simply adding personnel does not resolve underlying workflow issues or ownership of outcomes.
• Organizations often find themselves on a reactive treadmill, hindering progress and efficiency.
• Co-managed IT offers a collaborative approach that can lead to better management of ERP systems.
• The article suggests that co-managed IT can help internal teams focus on proactive strategies rather than merely increasing headcount.

Analysis

The shift from staff augmentation to co-managed IT is significant as it addresses the root causes of inefficiencies in ERP support teams. By fostering collaboration and accountability, organizations can enhance their operational effectiveness and reduce reliance on temporary staffing solutions.

Conclusion

IT professionals should consider adopting co-managed IT strategies to improve ERP support and move away from traditional staff augmentation methods. This approach can lead to better outcomes and a more proactive IT environment.