Summary

The article discusses the ongoing 2026 AI survey focusing on the adoption of Agentic AI within the IT Service Management (ITSM) community. This survey aims to gather insights on the current state of AI integration in ITSM practices compared to previous surveys.

Key Points

• The 2026 AI survey is the second iteration, conducted just four months after the previous survey.
• It builds upon an earlier survey from early 2025, emphasizing a shift towards Agentic AI.
• The focus of this survey is specifically on the ITSM community's engagement with Agentic AI technologies.
• The survey aims to assess the maturity and readiness of organizations to adopt Agentic AI solutions.
• Insights from this survey will help shape future AI strategies in ITSM.

Analysis

The significance of this survey lies in its targeted approach to understanding how Agentic AI is being integrated into ITSM processes. As organizations increasingly look to leverage AI for efficiency and improved service delivery, the findings will provide critical insights into current trends and future directions in ITSM practices.

Conclusion

IT professionals should actively participate in the survey to contribute to the evolving landscape of AI in ITSM. Staying informed about Agentic AI adoption will be essential for enhancing service management strategies and operational effectiveness.